Frequently Asked Questions

We understand that arranging a funeral can raise many questions. Here are answers to the most common queries we receive. If you need any additional information, please don't hesitate to contact us.

Immediate Steps After a Death

What should I do first when someone dies?

If the death occurs at home, contact the deceased's GP or call 111. If in a hospital or care home, the staff will guide you through the initial steps. Once a death has been certified, contact us at any time, day or night.

Do I need to register the death before contacting a funeral director?

No, you can contact us immediately. We can help guide you through the registration process and begin making funeral arrangements while the death is being registered.

How quickly do I need to arrange the funeral?

There is no legal time limit. The timing can be influenced by various factors, including religious requirements and availability of family members. We can advise on suitable timescales for your circumstances.

Funeral Arrangements

What types of funeral services do you offer?

We offer a range of services including:

  • Traditional funeral services
  • Direct cremations
  • Bespoke funeral arrangements
  • Green/eco-friendly funerals
  • Pre-paid funeral plans
  • Low-cost cremations

Can we personalize the funeral service?

Yes, we encourage personalization. This can include choice of music, readings, photographs, flowers, and special requests. Our bespoke funeral service allows for complete customization to reflect the person's life and wishes.

What if the deceased didn't leave any funeral instructions?

We will guide you through all the options available and help you make decisions that feel appropriate for your loved one and your family's wishes.

Costs and Payment

How much does a funeral cost?

Costs vary depending on the type of service chosen. We offer options to suit different budgets, from direct cremation to full traditional services. We provide clear, itemized pricing and can discuss costs in detail during our initial consultation.

When do we need to pay?

We typically require a deposit before the funeral, with the balance due shortly after. We can discuss payment terms and options during the arrangement meeting.

Is there help available with funeral costs?

Yes, there may be government assistance available depending on your circumstances. We can provide information about the Social Fund Funeral Payment and other forms of assistance.

Cremation and Burial

What happens to the ashes after cremation?

You can collect the ashes from us, have them scattered at the crematorium, or we can arrange for them to be scattered or interred at a location of your choice. We can also provide various urns and keepsake options.

What are the options for burial?

Options include traditional cemetery burial, natural burial in woodland sites, and reopening of existing family graves. We can discuss available local cemeteries and natural burial grounds.

Can we visit the chapel of rest?

Yes, visits can be arranged at a time convenient to you. Please contact us to make arrangements.

Need More Information?

If you have any questions that aren't answered here, please don't hesitate to contact us. We're available 24/7 to help and can provide detailed information about any aspect of our services.